Services A-Z (61)

IT’s Audio Visual services loan equipment and provide support for various UCA functions. These services are available to all faculty, staff, and approved student organizations.

Our Audio Visual team can help you plan your next technology purchase.

Request courses to be crosslisted/merged within Blackboard, add users, and change availability dates.

In an order to accommodate space limitations within Blackboard, courses are archived on a regular basis, typically one year after each term. If you need a course restored, we can search the archives and restore, if available.

Use this service to submit a request for assistance with Blackboard Learn.

Manage passwords using Password Self-Service.

Report an issue or request assistance with a University-owned computer or other hardware device.

Use this service to request assistance completing the physical setup of a new computer

Use this service to request installation of a data line where one does not already exist or activation of an existing line.

Used to request a change in Degree Works production environment

Use this option to report an issue with the Degree Works application

Request an email account for a department, program, or unique campus function (rather than for a person).

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and we will address it.

Request guest access accounts for individuals who are not employees or students at UCA, but who require temporary access to perform a function or service for the university.

Request guest lab/classroom accounts for non-UCA users who need access to campus computers for special events.

Request support for a hardware issue in a lab or classroom environment.

Request support for a software issue in a lab or classroom environment.

Request specific software to be deployed in a lab or classroom environment.

Request administrative access to the Mainsaver application used by the Physical Plant

The Media Viewing room, located in Burdick Hall 205, can be reserved using EMS/Centralized Scheduling.

Request changes to an existing report.

Request to move a report or job into Production

Report an issue with a network account.

Retrieve your username and password (for new students and employees) or retrieve your network PIN for access to Self-Service (former students and employees).

Report an issue with the UCA campus network (wired).

New services can be added to myUCA as needed. To get started, submit this request.

Use this service request to have a new programming report created, whether it be a one-time request for data or a recurring report.

Install Microsoft Office 365 for free on your personal devices.

Request a new account for Perceptive Content

Request pool drive access for an employee (including for a graduate assistant or student worker).

When you're running out of drive space on your pool drive, we can fix that.

IT can help you get a supported printer installed and ready to use.

Request help with a printer-related issue.

This form is used for faculty and staff to request a voluntary reimage of their assigned UCA-owned PC computer(s). You must fill out a separate request form for each computer you wish to have reimaged.

Request an account to be removed more quickly than the standard process.

Report an issue with a VoIP phone

Forward emails with suspected phishing attempts.

Request access to ReportingXpress

Request access to a former employee's network data

Respondus 4.0 is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment, and uploaded to Blackboard.

Respondus LockDown Browser is a secure browser for taking assessments (quizzes, tests, exams, etc.) in Blackboard. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment.

UCA can support SSO via CAS, SAML, and some other technologies. To get started with a new integration, submit a request.

Use this service to report general software issues.

Request specific software be made available for installation on university-managed workstations.

Request assistance installing an application.

IBM® SPSS® Statistics is a powerful statistical software platform. It delivers a robust set of features that lets your organization extract actionable insights from its data. As part of our license agreement, SPSS is available for faculty and students to install on personal devices while members of the UCA community.

Use this form to request a static IP address for a networked device

Instructional Technology can provide specialized training upon request. Sample topics include Blackboard, Respondus, Google Workspace (formerly G Suite) applications, etc.

Unlock your account via Password Self-Service.

Request a change to your UCA username and email address.

Request access to VALT

Use this service to request to have a computer updated to Windows 10

Use this service to request a device, such as a gaming console, wireless printer, or Smart TV, be registered on the wireless network

Use this form to report an issue with the UCA campus wireless network.

Request a licensed enterprise Zoom account