Services A-Z (43)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

A/V Equipment Loan Request

IT’s Audio Visual services loan equipment and provide support for various UCA functions. These services are available to all faculty, staff, and approved student organizations.

A/V Technology Design and Consultation

Our Audio Visual team can help you plan your next technology purchase.

B

Blackboard Course Change Request

Request courses to be crosslisted/merged within Blackboard, add users, and change availability dates.

Blackboard Issue

Use this service to submit a request for assistance with Blackboard Learn.

C

Change a Password

Manage passwords using Password Self-Service.

Computer Issue

Report an issue or request assistance with a University-owned computer or other hardware device.

Computer Setup Request

Use this service to request assistance completing the physical setup of a new computer

D

Data Line Request

Use this service to request installation of a data line where one does not already exist or activation of an existing line.

Degree Works Change Request

Used to request a change in Degree Works production environment

Degree Works Issue

Use this option to report an issue with the Degree Works application

E

Entity Email Account Request

Request an email account for a department, program, or unique campus function (rather than for a person).

G

Get Help

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and we will address it.

Guest/Courtesy Account Request

Request guest access accounts for individuals who are not employees or students at UCA, but who require temporary access to perform a function or service for the university.

L

Lab/Classroom Guest Account Request

Request guest lab/classroom accounts for non-UCA users who need access to campus computers for special events.

Lab/Classroom Hardware Issue

Request support for a hardware issue in a lab or classroom environment.

Lab/Classroom Software Issue

Request support for a software issue in a lab or classroom environment.

Lab/Classroom Software Request

Request specific software to be deployed in a lab or classroom environment.

M

Media Room Reservation

The Media Viewing room, located in Burdick Hall 205, can be reserved using EMS/Centralized Scheduling.

Modify Existing Report

Request changes to an existing report.

N

Network Account Issue

Report an issue with a network account.

Network ID/PIN Lookup

Retrieve your username and password (for new students and employees) or retrieve your network PIN for access to Self-Service (former students and employees).

Network Issue (Wired)

Report an issue with the UCA campus network (wired).

New myUCA Task

New services can be added to myUCA as needed. To get started, submit this request.

New Report Request

Use this service request to have a new report created, whether it be a one-time request for data or a recurring report.

O

Office 365 (for Personal Use)

Install Microsoft Office 365 for free on your personal devices.

P

Pool Drive Access Request

Request pool drive access for an employee (including for a graduate assistant or student worker).

Pool Drive Quota Increase

When you're running out of drive space on your pool drive, we can fix that.

Printer/Copier Installation

IT can help you get a supported printer installed and ready to use.

Printer/Copier Issue

Request help with a printer-related issue.

R

Reimage Computer

This form is used for faculty and staff to request a voluntary reimage of their assigned UCA-owned PC computer(s). You must fill out a separate request form for each computer you wish to have reimaged.

Remove Network Account

Request an account to be removed more quickly than the standard process.

Respondus 4.0 Download/Renewal

Respondus 4.0 is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment, and uploaded to Blackboard.

S

Single Sign-On (SSO) - New Integration

UCA can support SSO via CAS, SAML, and some other technologies. To get started with a new integration, submit a request.

Software Issue

Use this service to report general software issues.

Software Packaging Request

Request specific software be made available for installation on university-managed workstations.

Software Request

Request assistance installing an application.

Static IP Address Request

Use this form to request a static IP address for a networked device

T

Technology Training Request

Instructional Technology can provide specialized training upon request. Sample topics include Blackboard, Respondus, G Suite applications, etc.

U

Unlock Account

Unlock your account via Password Self-Service.

Username Change Request

Request a change to your UCA username and email address.

W

Windows 10 Update

Use this service to request to have a computer updated to Windows 10

Wireless Device Registration

Use this service to request a device, such as a gaming console, wireless printer, or Smart TV, be registered on the wireless network

Wireless Network Issue

Use this form to report an issue with the UCA campus wireless network.