Popular Services

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and we will address it.


Report an issue with a VoIP phone


Request a change to your UCA username and email address.


Request a licensed enterprise Zoom account


Use this service request if you need a Duo token for multi-factor authentication.


Request access to various internal network resources from off campus


Use this service to report general software issues.


Request guest access accounts for individuals who are not employees or students at UCA, but who require temporary access to perform a function or service for the university.


IBM® SPSS® Statistics is a powerful statistical software platform. It delivers a robust set of features that lets your organization extract actionable insights from its data. As part of our license agreement, SPSS is available for faculty and students to install on personal devices while members of the UCA community.


This form is used for faculty and staff to request a voluntary reimage of their assigned UCA-owned PC computer(s). You must fill out a separate request form for each computer you wish to have reimaged.


Request a new account for Perceptive Content


Request pool drive access for an employee (including for a graduate assistant or student worker).


Request guest lab/classroom accounts for non-UCA users who need access to campus computers for special events.


Use this service to request assistance completing the physical setup of a new computer


Request access to a former employee's network data


Install Microsoft Office 365 for free on your personal devices.


Use this service to request a device, such as a gaming console, wireless printer, or Smart TV, be registered on the wireless network


Use this service to submit a request for assistance with Blackboard Learn.


Request assistance installing an application.


Used to request a change in Degree Works production environment


Request an account to be removed more quickly than the standard process.


Request an email account for a department, program, or unique campus function (rather than for a person).