Popular Services

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and we will address it.


Use this service request if you need a Duo token for multi-factor authentication.


Request access to various internal network resources from off campus


Use this service to request a device, such as a gaming console, wireless printer, or Smart TV, be registered on the wireless network


Report an issue with a VoIP phone


Report an issue with email delivery


Request a licensed enterprise Zoom account


Request courses to be crosslisted/merged within Blackboard, add users, and change availability dates.


Use this service to submit a request for assistance with Blackboard Learn.


Request pool drive access for an employee (including for a graduate assistant or student worker).


Used to request a change in Degree Works production environment


Request guest lab/classroom accounts for non-UCA users who need access to campus computers for special events.


In an order to accommodate space limitations within Blackboard, courses are archived on a regular basis, typically one year after each term. If you need a course restored, we can search the archives and restore, if available.


Use this service request to have a new programming report created, whether it be a one-time request for data or a recurring report.


Request assistance installing an application.


Install Microsoft Office 365 for free on your personal devices.


Request a change to your UCA username and email address.


This form is used for faculty and staff to request a voluntary reimage of their assigned UCA-owned PC computer(s). You must fill out a separate request form for each computer you wish to have reimaged.


Request access to a former employee's network data


Request guest access accounts for individuals who are not employees or students at UCA, but who require temporary access to perform a function or service for the university.


Use this service to request assistance completing the physical setup of a new computer


Unlock your account via Password Self-Service.