Student Support

Articles (46)

Pinned Article How do I install LockDown Browser?

Pinned Article LockDown Browser: The Student Experience

Pinned Article Secondary Camera Disconnected during exam

If your secondary camera (mobile phone or tablet) disconnects, stops working, or loses connection during your assessment.

Pinned Article Taking Exams in Brightspace with LockDown Browser

Chromebook - Invalid Profile - There is a problem with the URL for this exam

How to update LockDown Browser

How to determine the version number for LockDown Browser.

How can I change my webcam?

Full Screen for LockDown Browser for Mac

AAC/ASAM is not enabled. The exam cannot be delivered.

"Error loading application resources. A resource file is either missing or has been corrupted."

Enable Chromebook Screen Recording

Network connection quality is too low

Entry Point Not Found

Cannot proceed to the exam due to low network quality

The App You're Trying to Install isn't a Microsoft-Verified App

LockDown Browser should not be used to log in to your Learning System

Permissions Dialog Appears

Google Remote Desktop

Blank screen during exam

Idenity management security programs interfere with the browser

Screencastify error

Err_Cert_Date_Invalid (-201)

0x-AWS-xxx Unable to connect to Respondus Server (AWS)

Error sending exam start notification, unable to continue with exam

Clicking on the “Launch LockDown Browser” Button Has No Result

VPN (Virtual Private Network) and LockDown Browser

Error codes: -7, -21, -101, -105, -106 , -111, -118 and similar 0-199 codes

There is a problem with the settings for this exam

Unable to retrieve settings from the Respondus server

Unable to store institution ID to the registry, installation will not work correctly

Update Check Failed: Error Code a4

“You must close the following program before starting the browser.” Why does this occur?

I receive a warning: The browser cant be used in virtual machine software such as Virtual PC, VMWare and Parallels

Font size is too small during LockDown Browser exam

Update server is not supplying information, or the connection to update server is blocked

When starting LockDown Browser, I receive a message instructing me to uninstall "Asus Virtual Camera"

LockDown Browser asks me to select an e-learning system from a drop down list

Accents For Languages

LockDown Browser froze during a test and I cannot exit

Receiving error: "The Bluetooth VDP Source Webcam must be uninstalled from your computer to use the webcam feature of LockDown Browser."

I am unable to login to the course with my username and password

I get an error message says I need to download the LockDown Browser

LockDown Browser is bringing me to a different school’s login page

When I start Respondus LockDown Browser a warning message states “You must close the following program before starting the browser...” Why does this occur?

White screen (or crash) occurs when logging in