Token Approve

Tags Student Duo

Duo Security—Token Approve 

UCA is using Duo for multi-factor authentication (MFA) to prevent unauthorized access to user accounts. Faculty, staff, and students are required to use MFA when accessing specific online services. 

You must request a hardware token from IT using the Request Duo Token service form. Once you have the token in hand, you will authenticate using the following steps:

  1. Login to your UCA account (
  2. Click the task card for the Duo-protected service you want to access. (Email—Students, Banner Self-Service, Medicat, eAccounts, My Housing (StarRez), etc.)
  3. A Duo prompt will display (see image 1).
  4. Click the Enter a Passcode button.
  5. Press the button on your hardware token to generate a new passcode (see image 2).
  6. Type the displayed passcode in the text box and click Log in.


Note: Tokens can get “out of sync” if the button is pressed too many times in a row and the generated passcodes aren’t used for login. Contact the IT Help Desk if your token stops working.




Article ID: 156850
Mon 7/10/23 11:52 AM
Fri 8/11/23 9:07 AM