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Check out this article I found in the IT Client Portal knowledge base.<br /><br /><a href="https://uca.teamdynamix.com/TDClient/1923/Portal/KB/ArticleDet?ID=130110">https://uca.teamdynamix.com/TDClient/1923/Portal/KB/ArticleDet?ID=130110</a><br /><br />Troubleshooting Video Quizzes