I am registered for a course, so why can’t I access it on Blackboard?
Blackboard courses are not set to open until the first day of class.
If it is on or after the first scheduled day of class and you are still getting an error “Guests are not allowed,” please email desupport@uca.edu with your full name, student ID number, the CRN of your course (the five-digit section number used to register you in the course), and your instructor’s name.
How do I drop or add a course?
Please contact UCA Registrar Office.
I can't find or open content in my course.
Contact your instructor. Your instructor controls the availability of tests, assignments, and other content. Sometimes your instructor has put conditions on the release of content. For example, you might have to mark a lecture as reviewed before you can access an assignment.
Also, you may want to check that you use a supported internet browser and operating system.
I need more time in my course.
If you need to extend access to your course due to registering late or illness, please contact your instructor. Course enrollments are handled differently by each school. Based on how Blackboard Learn is configured at your school, if your instructor has granted access to a course in a previous term, your course will show on your Courses page under the term it was held.
I was in the middle of a task when I lost everything.
Unfortunately, the information is probably lost permanently. You'll need to recreate it. If you experience problems during a test and can't continue, contact your instructor immediately.
You might lose information if any of these situations occur:
- The internet connection dropped.
- The browser was refreshed.
- Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time.
These tips can help you avoid this issue in the future:
- Use a wired connection, if possible, when you take a test. Some wireless internet connections are less reliable.
- Don't refresh the browser page.
- Don't close the browser window.
- Don't use the browser's back button.
- If possible, write out the text in an external application and then paste it into Blackboard Learn. Working offline first ensures that your work won't be lost while you work on it in Blackboard.
- If you're working in assignments, save frequently to avoid browser timeout issues.
I have a question about an assignment or SafeAssign.
If you need to know where an assignment is located and in what format to submit it, contact your instructor.
For instructions on how to submit assignments in Blackboard Learn as well as a list of additional assignment FAQs, see Submit Assignments.
For instructions on how to submit an assignment using SafeAssign, see Submit with SafeAssign.
What about Respondus?
For help with Respondus, see the Respondus Support page.