When starting LockDown Browser, I receive a message instructing me to uninstall "Asus Virtual Camera"

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ASUS Virtual Camera is known to cause technical problems during exams that utilize Respondus Monitor (the webcam feature of LockDown Browser). As a result, students with the ASUS software installed will need to uninstall it before a LockDown Browser/Respondus Monitor session can continue.

To do this, you need to go to the Windows Control Panel > Programs > Uninstall a Program and select "Asus Virtual Camera."

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Article ID: 172571
Created
Thu 4/23/26 12:21 PM
Modified
Thu 4/23/26 12:23 PM