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"Error sending exam start notification, unable to continue with exam."
This error will occur when the exam requires Respondus Monitor, but the computer and/or network is not able to communicate with our Monitor server, hosted on AWS (Amazon Web Services.) The following domain must be permitted on your computer and network:
*.smc-service-cloud.respondus2.com
Other essential domains are:
Server profiles: server-profiles-respondus-com.s3-external-1.amazonaws.com
Update server: static-public-downloads-cloud.respondus.com
Installs/Downloads: *.respondus.com
Help Center: help-center-respondus-com.s3.amazonaws.com
It's likely that a firewall running on your computer (typically in anti-virus software) or possibly on the Wi-Fi network you're using is blocking access to the server. You'll want to try relaxing that anti-virus software, but if the problem persist, you will want to try using a few different networks.