For troubleshooting purposes, it is often necessary to know the computer name and/or serial number of the workstation having issues. Following these steps to determine the computer name.

To find your computer name using either Windows 10 or a Mac, following the instructions below.

Windows 10

Right-click the Start menu and then left-click System.

The computer name is listed under Computer name, domain, and workgroup settings. It should include a building code and a unique serial number (i.e. BURD-554YHT74).

 

Mac

Choose Apple menu > System Preferences

Choose Sharing.

The computer name for your Mac appears at the top of Sharing preferences.